Onsite Technical Support

We provide a comprehensive IT support and maintenance plan for all your equipment.

For all this, our technicians will be based on a line of protocol previously designed and studied, which will make the resolution of incidents is immediate and effective, with intervention times of less than 2 hours in the vast majority of occasions.
most of the times.

INITIAL AUDIT AND REPORT
The first contact requires an exhaustive examination of all the equipment and systems to be maintained, after which a technical report of the current situation is made, with the guidelines to be followed for risk prevention and system optimization.
PHONE & TICKET SUPPORT
You will have telephone support to solve any technical issue immediately. If the problem can be solved on the spot, our technicians will do so to avoid wasting time.
REMOTE CONTROL ASSISTANCE
We have advanced computer applications that allow us to offer you On-Line assistance in Real Time. If the incident can be solved by this procedure, it will be solved in a matter of minutes.
ON-SITE INTERVENTIONS
When the incident cannot be solved remotely, a systems technician will come to your offices, with a response time of less than 3 working hours, although most of the time it is well below that time.